service.sennheiserusa.comSennheiser USA Service Portal - Repair and Warranty
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service.sennheiserusa.com
Maindomain:sennheiserusa.com
Title:Sennheiser USA Service Portal - Repair and Warranty
Description:You may return your Sennheiser product for under-warranty repair or replacement as long as it meets the terms of Sennheiser’s Warranty Statement Please refer to the warranty and non-warranty statement here Please refer to the non-warranty statement here All repair costs labor parts etc and 1-way shipping shipping VIA UPS Ground
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service.sennheiserusa.com |
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Rackspace Cloud Servers |
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San Antonio |
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Welcome to the Sennheiser USA Service Portal Service Options Warranty Service Options: You may return your Sennheiser product for under-warranty repair or replacement as long as it meets the terms of Sennheiser’s Warranty Statement. Please refer to the warranty and non-warranty statement here. Non-Warranty Service Options Please refer to the non-warranty statement here. Flat Rate Repairs: All repair costs (labor, parts, etc.) and 1-way shipping (shipping VIA UPS Ground without signature required) will be covered completely by one convenient flat-rate repair price. Estimates cannot be requested and will not be provided for flat-rate repair items . If your product is a headphone and you would like your original product repaired and returned to you please call our office in Old Lyme, CT for instructions. Otherwise, Sennheiser may replace your headphone with a new or refurbished unit. Pre-Authorized Amount Repairs: The cost for labor, parts, and shipping will be billed as actual. Sennheiser recommends authorizing repair up to the Pre-Authorized Amount in order to accommodate a fast turnaround time. In the event that a repair is going to surpass the Pre-Authorized Amount, we will contact you beforehand and it will be up to you to decide whether or not to continue with the repair. An estimate for repair work may be requested prior to repair however doing so will significantly increase your turnaround time . Repair Estimates: Estimates will be provided via phone or email based upon your preferred method of communication as indicated on your request for repair. You will have 10 business days from the date that we send the estimate to either approve or deny the work. If after 10 days we have not received a response we will ship your unrepaired item back to you, free of charge. *****Important Information regarding product servicing***** Due to the Covid-19 Connecticut mandated regulations, our repair facility is currently closed. We are currently accepting packages into our facility, but there will be absolutely no work performed on the equipment, and we will not have the ability to return your equipment, until we are cleared to work again. Once we are cleared, we will complete the repairs in the order in which we received them. We hope to be back in operation in late May(subject to change). We thank you for your understanding during this difficult time, and hope you understand our commitment to keeping our employees, and our community safe. For any urgent issues please contact customer care at 1-(877)-736-6434 Sennheiser Support Sennheiser is happy to extend the warranty period on its products. Those products whose warranty expires during the lockdown period (Mar 24 – May 20th) will get extended warranty until May 31st. Sign in to create a service request Email Password Password reset? Create New Account New Sennheiser Service Account Your Email Create Password Register Your Product(s) Sennheiser Electronic Corporation © 2011 - 2020...
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